Privacy & Cookie Policy

Visitait SRL is committed to protecting your privacy to create an enjoyable and safe shopping experience when visiting our website. This Privacy and Cookie Policy document sets out how we use, process and protect any information that you give when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page.

Sad but necessary bit: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your next Trip through us. 

What kind of personal data does Alpsndown.com collect? 

We can’t help you book the perfect Adventure Trip without information, so when you use our services there are certain pieces of information we ask for. This is pretty basic stuff – your name, phone number and your email. In addition to this, we also collect information from your computer, phone, tablet or other devices you are using to access our services. This includes the IP address, the browser you use, and your language settings. 

Why does Alpsndown.com collect and use your personal data? 

The main reason we ask you for personal details is a pretty good one – it’s to help administer your online Trip Booking and ensure you get the best service possible. We also use your personal data to contact you and to inform you of the latest deals and special offers and other products or services which we believe may be of interest to you. There are other uses too – if you’d like to find out what they are, read on for a more detailed explanation.

How does Alpsndown.com share your data with third parties? 

There are different parties integrated into the Alpsndown.com services in various ways and for various reasons. The primary purpose is to share your data relevant for your Trip with the Trip Provider to complete your Trip Reservation. There are also other parties which can receive some of your data, which are parties we involve to provide you with the Alpsndown.com services, financial institutions, advertisers or in some cases governmental or other authorities. We do not sell or rent your personal data. Below we’ll go into more detail about how the information you share with us is used and exchanged with these parties.

How does Alpsndown.com process communications that you and your booked Trip Provider may send to Alpsndown.com? 

Alpsndown.com can help you and Trip Providers exchange information and requests about their services and existing Trip Reservations, directing the communications through Alpsndown.com. If you want to find out more about how Alpsndown.com receives and handles these communications, read on here.

How does Alpsndown.com make use of social media? 

The use of social media services may be integrated with the Alpsndown.com services in various ways, which will involve us collecting some of your personal data or the social media provider receiving some of your information. If you’d like to learn more about how this information is used and exchanged, read on.

What does security and retention procedures Alpsndown.com put in place to safeguard your personal data? 

We observe appropriate and adequate procedures to prevent unauthorized access to, and the misuse of, personal data that we process.

How does Alpsndown.com treat personal data of children? 

Alpsndown.com is a service you are only allowed to use if you are over 18 years of age. We do not directly process information about children. 

How can you control the personal data you have given to Alpsndown.com? 

You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us to the email address stated below. If you want to find out more about your rights to control your personal data, read on here.

Who is responsible for the processing of personal data on the Alpsndown.com website and apps? 

Visitait SRL, located in Buttrio, Italy, controls the processing of personal data on its websites and mobile apps.

What kind of personal data does Alpsndown.com collect? 

OK, so you’re looking for a bit more info. Here’s a more in-depth look at the information we collect. 

Personal data you give to us. 

Alpsndown.com collects and uses information which you provide to us. When you make a Trip Reservation, you are (as a minimum) asked for your name and email address. Depending on the Trip Reservation, we may also ask for your home address, telephone number, payment information and any preferences (such as special requests or order notes) you might have for your Trip. 

If you need to get in touch with our customer service team or reach out to us through other means (such as through social media, or communicating with your booked Trip Provider through us) we will collect information from you there too. Guests can also be asked to provide a review to help ensure future guests get exactly what they’re looking for. We will collect information from you included in your reviews, including your display name and avatar if you choose one. 

There are also other instances where you’ll provide us with information. For example, if you’re browsing with your mobile device, you can decide to enable Alpsndown.com to see your current location or grant access to your contact details – this helps us provide you with the best possible service and experience (for example, to see our city guides, the nearest restaurants or attractions to your location or other recommendations). You can also open a user account, which allows you to save your personal settings, upload photos, review previous bookings or plan and manage future reservations or benefit from other features only available to account holders (such as incentives or other benefits we may offer). 

Personal data you give us about others. 

Of course, you might not simply be making a Trip Reservation for yourself. You may be doing a Trip with other guests whose details are not requested (except for the number of participants of your trip).  

Personal data we collect automatically. 

Even if you don’t end up making a Trip Reservation, when you visit our websites we automatically collect certain information. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer’s operating system, like application versions and your language settings. We also collect information about clicks and which pages have been shown to you. 

If you are using a mobile device, we collect data that identifies your mobile device. When you make a Trip Reservation, our system registers through which means and from which websites you have made your booking or entered the Alpsndown.com websites. 

We also integrate communication services into our platforms to enable you to connect with the booked Trip Provider about your activity, and when we do we receive metadata about communication activities (such as where you called, who you are and the date of the call). We may also receive information about you to serve you a more relevant advertisement, for example, additional cookie data made available to Alpsndown.com by social media partners.  

Trip Providers may share information about you with Alpsndown.com too – this may happen if you have support questions about your pending tour when disputes arise about a Trip Reservation (though naturally, we don’t like it when that happens). 

Why does Alpsndown.com collect and use your personal data? 

We use the information collected about you for various purposes. Your personal data may be used in the following ways: 

  1. Trip Reservations: First and foremost, we use your personal data to complete and administer your online Trip Reservation, which is pretty central to what we do as a company! 
  2. Customer service: We provide international customer service from our local offices in1language, and we’re here to help 24 hours a day, 7 days a week. Sharing your relevant details, such as reservation information or information about your user account with our customer service staff allows us to respond when you need us – including helping you to find appropriate Trip Provider and responding to any questions you might have about your Tour or Trip (or any other queries, for that matter). 
  3. Account facilities:Alpsndown.com users can create a user account on our websites. We use the information you give us to administer this account, allowing you to do a number of useful things. You can manage your Trip Reservations, take advantage of special offers, make future Trip Reservations easily and manage your personal settings. Managing personal settings can allow you to keep and share lists, share photos, see previously searched Trip Services easily and to check other travel-related information you have provided. It can also allow you to see any reviews you have submitted. 
  4. D. Marketing activities: We use your information for marketing activities. These activities include:
  1. Using your contact information to send you regular news of Adventures-related activities or events. You can unsubscribe from email marketing communications quickly, easily and at any time – just click on the “Unsubscribe” link included in each newsletter. 
  1. Based on your information, individualized offers may be shown to you on the Alpsndown.com website or on third-party websites (including social media sites) and the content of the site displayed to you may be personalized. These may be offers that you can book directly on the Alpsndown.com site. 
  1. E. Communicating with you: There may be other times when we get in touch, including by email, by post, by phone or by texting you – which method we choose depends on the contact information you’ve previously shared with us. And we process the communications you send to us. There could be a number of reasons for this, including: 
  1. Responding to and handling any requests you or your booked Trip Provider have made. Alpsndown.com also offers guests and Trip Providers various means to exchange information, requests, and comments about Trip Providers and existing Trip Reservations via Alpsndown.com. For more information, scroll down a bit and read the section titled “How does Alpsndown.com process communications that you and your booked Trip Provider may send through Alpsndown.com?”. 
  1. If you have not finalized a Trip Reservation online, we can contact you with a reminder to continue with your reservation. We believe that this additional service benefits you as it allows you to carry on with a Trip Reservation without having to search for Trip Provider or fill in your reservation details again. 
  1. When you use our services, we can invite you to provide a review of your experience with Alpsndown.com. 
  1. We also send you other material related to your Trip Reservations, such as how to contact Alpsndown.com if you need assistance while you are away, and information that we feel might be useful to you in planning or getting the best out of your Trip. We may also send you material related to upcoming Trip Reservations or a summary of previous Trip Reservations you made through Alpsndown.com. 
  1. Even if you do not have an upcoming Trip Reservation, we may need to send you other administrative messages, which may include security alerts. 
  1. G. Improving our services: We also use personal data for analytical purposes. This is part of our drive to improve our services and enhance the user experience, but can also be used for testing purposes, troubleshooting and to improve the functionality and quality of our online travel services. The main goal here is to optimize and customize our online platform to your needs, making our site easier and more enjoyable to use. We strive to only use pseudonymized data for these analytical purposes.
  2. H. Guest reviews and other destination-related information: During and after your Trip you book through us, you may be invited to submit a review. We can also enable guests traveling with you or on whose behalf you have booked to provide a review. This invite asks for information about the Trip Provider or the destination. Account holders can choose to display a review with a screen name instead of the real name (which can be chosen in the user account facility). In addition to this, account holders can choose to display a review anonymously. Adding an avatar is also possible. By completing a guest review, you are agreeing that it can be displayed (as described in detail in our Terms and Conditions) on, for example, the relevant Trip Provider information page on our websites, on our social media accounts and social media apps, or on the online platform of the relevant Trip Provider or business partner’s website. This is to inform other travelers about the quality of the Trip Service you used, the destination you have chosen or other experiences you choose to share. 
  3. Promotion of a safe and trustworthy service: In order to create a trustworthy environment for you, your fellow travelers, Alpsndown.com’s business partners and our Trip Providers, we may use personal data for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, including the authentication of users and reservations. For such purposes, we may have to stop certain reservations or put on hold reservations until we have finished our assessment. 
  4. Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce the terms of use of theAlpsndown.com online reservation service or to comply with lawful requests from law enforcement.

Providing your personal data to Alpsndown.com is voluntary. However, depending on the type of service you may want to use, we may only be able to provide you with this service if certain personal data is collected. For instance, we cannot process your Trip Reservation if we do not collect your name and contact details. 

If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention. 

To process your personal data as described above, we rely on the following legal bases: 

In view of purpose A and B, Alpsndown.com relies on the legal basis that the processing of the personal data is necessary for the performance of a contract, specifically to finalize and administer your Trip Reservation. If the required personal data is not provided, Alpsndown.com cannot finalize the Trip Reservation, nor can we provide customer service. In view of purposes C to K, Alpsndown.com relies on its legitimate commercial business interest to provide its services, to prevent fraud and to improve its services. When using personal data to serve Alpsndown.com’s or a third party’s legitimate interest, Alpsndown.com will always balance your rights and interests in the protection of your personal data against Alpsndown.com ‘s rights and interests or those of the third party. For purposes L, Alpsndown.com relies also where applicable on compliance with legal obligations (such as lawful law enforcement requests). Where needed under applicable law, Alpsndown.com will obtain your consent prior to processing your personal data for direct marketing purposes. 

If you wish to object to the processing set out under C to K and no opt-out mechanism is available to you directly (for example, in your account settings), to the extent applicable, please contact dataprotectionoffice@alpsndown.com. 

How does Alpsndown.com share your data with third parties? 

In certain circumstances, we’ll share your personal data with third parties. 

  1. The Trip Provider you booked: This one’s pretty crucial for what we do! In order to complete your Trip Reservation, we transfer relevant reservation details to the Trip Provider you have booked. Depending on the Trip Reservation and the Trip Provider, this can include your name, contact details, payment details and any preferences or other information you specified when you made your Trip Reservation. If you have a query about your Trip, we may contact the Trip Provider and ask them to handle your request. In cases of reservation-related disputes, we may provide the Trip Provider with information about the reservation process as needed to handle the dispute. This may include a copy of your reservation confirmation as proof that a Trip Reservation was actually made. 
  1. Third-party service providers: We use service providers to process your personal data on our behalf. This processing is for several purposes, including sending out marketing material or validating the correctness of the email address you provided during the booking process. Third party service providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes than instructed by Alpsndown.com. 
  1. Payment providers and (other) financial institutions: When a chargeback is requested for your Trip Reservation by either you or by the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution to handle the chargeback. This may also include a copy of your reservation confirmation or the IP address used to make your reservation. We may share information with relevant financial institutions if we consider it strictly necessary for fraud detection and prevention purposes. 
  1. Competent authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners. 
  2. Business partners: We work with many business partners around Italy. These business partners distribute or advertise the Alpsndown.com services, including the services of our Trip Providers. 

How does Alpsndown.com process communications that you and your booked Trip Provider may send via Alpsndown.com? 

Alpsndown.com can offer you and Trip Providers partners various means to communicate about the Trip Services and existing Trip Reservations, directing the communications via Alpsndown.com. This allows you and your Trip Provider to contact Alpsndown.com with questions about your Trip Reservation. 

Alpsndown.com accesses communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you, accommodation partners, Alpsndown.com, or others. Note, all communications sent or received using Alpsndown.com communication tools will be received and stored by Alpsndown.com. Trip Providers through whose platform you made the reservation may choose to communicate with you directly via email or other channels that Alpsndown.com does not control. 

How does Alpsndown.com make use of social media? 

Here at Alpsndown.com, we use social media in different ways. We use it partly to facilitate the use of online reservation services, but also to promote our Trip Providers’ travel-related products and services and to advertise, improve and facilitate our own services. 

  1. Integration of social media plugins. We have also integrated social media plugins into the Alpsndown.com website. This means that when you click on one of the buttons (such as Facebook’s ‘Like’ button) certain information is shared with these social media providers. If you are logged in to your social media account at the same time, your social media provider may relate this information to your social media account and possibly present your actions on your social media profile to be shared with others in your network. 
  2. Other social media services and features. We may integrate other social media services (like social media messaging) to interact with Alpsndown.com or with your contacts about our services. Whenever you connect with Alpsndown.com through social media, your social media service provider may allow you to share information with Alpsndown.com. If you choose to share, you will generally be told by your social media provider which information will be shared. This might include your email address, age or profile pictures saved in your user account. 

What does security and retention procedures Alpsndown.com put in place to safeguard your personal data? 

We observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data. 

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work. 

We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account (if created)), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details provided below.  

How does Alpsndown.com treat personal data of children? 

The services offered by Alpsndown.com are not directed at children under 18 years old. 

How can you control the personal data you have given to Alpsndown.com? 

We want you to be in control of how your personal data is used by us. You can do this in the following ways: 

  1. you can ask us for a copy of the personal data we hold about you; 
  1. you can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you but, as explained below, you may be able to make such changes yourself; 
  1. in certain situations, you can ask us to erase, or block or restrict the processing of, the personal data we hold about you or object to particular ways in which we are using your personal data; and 
  1. in certain situations, you can also ask us to send the personal data you have given us to a third party. 

Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law. 

We rely on you to ensure that your personal data is complete, accurate and current. Please do inform us promptly of any changes to or inaccuracies of to your personal data by contacting us. 

If you have an online user account, you can access a significant amount of your personal data through our website. Our website generally present you with the option to add, update or remove information we have about you. 

If any personal data we have about you is not accessible through our website, you can send us your request at no cost. For any of your requests in regards to this Privacy Statement and to exercise any of your rights or if you have a complaint, please contact us by contacting our Data Protection Officer at dataprotectionoffice@alpsndown.com. You may also contact your local data protection authority. 

If you wish to object to the processing of your personal data on the basis of legitimate interest and no opt-out mechanism is available to you directly, please contact us at dataprotectionoffice@alpsndown.com. 

Who is responsible for the processing of personal data via Alpsndowncom and how to contact us? 

Visitait SRL. controls the processing of personal data as described in this Privacy Statement. Visitait SRL. is a private limited liability company, incorporated under the laws of Italy and has its offices at Buttrio in via Stretta del Parco, 4 33042 Udine. 

If you have any questions about this Privacy Statement or about our processing of your personal data, please contact our data protection officer via dataprotectionoffice@alpsndown.com and we’ll get right back to you. For questions about your reservation, please contact our customer service team via the contact page. 

Cookie Statement 

Whenever you use our online services, including our applications, cookies, and other tracking technologies can be used in various ways, such as making the Alpsndown.com website work, to analyze traffic, or for advertisement purposes. These technologies are either used by us directly or by our business partners, including third party service providers and advertisers we work with. If you want to learn more about what a cookie is, how they are used and what your choices are, please read more here.  

What is a cookie? 

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. So-called “first-party cookies” (not as much fun as they sound) are cookies which are served by the entity operating the domain through which the cookie is served. Alpsndown.com’s own cookies are, therefore “first party cookies”. In case we allow others to serve cookies through the Alpsndown.com websites and apps, these cookies are so-called “third party cookies”. 

In addition, there is a difference between session cookies and permanent cookies. Session cookies will only exist until you close your browser. Permanent cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve cookies or allow the serving of cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, such as for security purposes and where absolutely necessary, will a cookie have a longer lifespan than that. 

Next to cookies, other tracking technologies are used which are similar to cookies. These can include web beacons (also known as pixel tags, web bugs or gifs), tracking URLs or software development kits (SDKs). A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request, in an app, in an advertisement or in an HTML email message. Pixels can be used to retrieve information from your devices, such as your device type or operating system, IP address, and time of visit. They are also used to serve and read cookies in your browser. Tracking URLs are used to understand which referring website the Alpsndown.com websites or apps are used. SDKs are small pieces of code included in apps, which function like cookies and web beacons. 

All these technologies are together referred to in this Cookie Statement as “cookies”. 

How are cookies used? 

Cookies are used for different purposes. They allow you to be recognized as the same user across the pages of a website, between websites or when you use an app. The types of information that we collect through cookies include IP address; device ID; viewed pages; browser type; browsing information; operating system; internet service provider; timestamp; whether you have responded to an advertisement; the referring URL; and features used or activities engaged in within the website/apps. 

Our website uses cookies for different purposes: 

Technical cookies: We try to give our visitors an advanced, user-friendly website and apps that adapt automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make them function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly. 

Functional cookies: We also use functional cookies to remember your preferences and to help you to use our website and apps efficiently and effectively. If you are using the Alpsndown.com websites or apps to search for a Trip, for example, these cookies remember your preferred currency, language, your searches, and your previously viewed Trip Providers. We may also use cookies to remember your registration information so that you don’t have to retype your log in credentials each time you visit our site. Passwords will, however, always be encrypted. These functional cookies are not strictly necessary for the functioning of our website or apps, but they add functionality and enhance your Alpsndown.com experience. 

Analytics cookies: We use these cookies to gain insight into how our visitors use Alpsndown.com. This means we can find out what works and what doesn’t, optimize and improve our websites or apps, understand the effectiveness of advertisements and communications, and ensure we continue to be interesting and relevant. The data we gather can include which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, which emails you have opened and acted upon, and date and time stamp information. 

It also means we can use details about how you’ve interacted with the site, such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you enter into various fields. We make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they have been shown an online advertisement. This may include advertisements on third-party websites. Analytics cookies may also be used to enable our business partners to learn if their customers make use of accommodation offers integrated into their websites. 

Commercial cookies: We use third-party cookies as well as our own to display personalized advertisements on our websites and on other websites. This is called “retargeting,” and it is based on browsing activities, such as the destinations you have been searching for, the accommodation you have viewed and the prices you have been shown. 

What are your choices? 

To learn more about cookies and how to manage or delete them, simply visit allaboutcookies.org and the help section of your browser. In the settings for browsers such as Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need. 

If you choose not to accept certain technical and/or functional cookies, you may not be able to use some functions on our website. We currently do not support “Do Not Track” browser settings. In case a common standard has been developed which defines what exactly is meant by “Do Not Track” browser signals, we will review this Cookie Statement again.