Gifts

Please visit the GIFT CARD page and follow the instruction provided. The method is easy and quick and will show you multiple possibilities for your special gift!

Adventure Gift Card

The Gift Card is not linked to any activity at the time of purchase so, if you want a specific experience, we suggest you specify it in the “dedication” of the card.

Choose the Gift Card amount according to the price of the chosen activity. In this way, those who receive the gift can, later on, choose their preferred date to enjoy it.

Payment

No, we do not charge any additional costs for the ticket price. Prices are all-inclusive and are updated every month. Only for certain activities, you will find the specified extra cost to be paid locally (eg: club membership card, photo and video service, lunch or dinner, etc …).

The cancellation must take place within 48 hours from the date of the booked activity. For a more in-depth answer to this question, we advise you to consult the “Terms and Conditions” page on our site.
Please remember that Alpsndown.com offers 6 months validity to all reservations. You can plan another date or even change your mind to a new sport/tour.

Please contact us to get more information for special requests.

Alpsndown.com collects and retains the security deposit only for certain activity bookings made through the site. On the day of the booked activity the payment of the balance must be paid on the spot (always present the reservation number or email with the order details).

The validity of the booking with a deposit has a duration of 6 months from the date of purchase. The booking with deposit is not refundable nor can it be used for other activities than the one purchased.

Since we cannot guarantee of any credit card machine availability at the spot the day of the activity and also in order to guarantee the best organization possible, we do not accept cash payments on the day but only advance payments by bank transfer or credit card.

Preparation

We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation name and surname and also the Booking/Order Number # (ex: #9563) that is immediately sent to you via email after your reservation is complete.

Wear whatever is sporty and comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable.

Every single tour has his own Wear and Outfit suggestions and you can find it in the tours pages.
Example:

BRING WITH Swim suit
Sport shoes (that can be wet)
Towel and a plastic bag for wet clothes
T-shirt, suncream
Change of clothes
Quick dry shorts

Not much, remember our trips are all-inclusive. We do suggest you bring appropriate clothing to fit the season and a backpack to carry extra snacks and water. Some activities require a change of clothes but it is specified on the tour page and in your confirmation email.
Example:

BRING WITH Swim suit
Sport shoes (that can be wet)
Towel and a plastic bag for wet clothes
T-shirt, suncream
Change of clothes
Quick dry shorts

Reservation

Reservations are required for guaranteed availability on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

Where stated, the are activities with children rates. Usually, we do not apply discounts to the rates because we prefer to guarantee the highest quality to the outputs that we organize.

Ensuring quality means collaborating with the best guides, with the best equipment needed to carry out the activity. Not having groups larger then 8-12 people and many other tricks that we continue to learn with experience in this sector.

Yes. The withdrawal must take place within 48 hours from the date of purchase. For a more in-depth answer to this question, we advise you to consult the “Terms and Conditions” page on our site.

Weather

We do hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us (rafting and kayaking too!). After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be canceled and postponed. You will be notified of all changes just in time by us and also from your tour/experience guide.